Virtual Nearshore Services

An extension of your business.

Customer service can often be one of the most difficult and frustrating tasks in a business. As a company or organization grows, there are obviously more customers to deal with, meaning more demands, more queries, and more complaints. Small companies can also feel overwhelmed by the task of having to engage with customers and guide them through small, basic steps every time.

As a result of these pressures, many companies are turning towards outsourcing their services.



Distributing the responsibilities to our virtual services can be beneficial to your business in many ways.

Each virtual program is tailored to the needs of each business. Whether you need full time, part-time staff, incoming customer service, outbound sales, follow up, case management, whatever your business needs are we will create a plan specifically customized to your needs. We do not consider ourselves as outsourced support, but rather as An Extension of your Business. We can help your business significantly by shredding the need to worry about different tasks and manage in hours staff. Our services can cover exhaustive tasks such as accounting reports, audits, recruitment, legal research and case management, saving valuable time and money for your company.



With the use of technology and the best agents in the industry (all at a C1 & C2 English levels) we can offer an excellent Customer Experience for your customers. Our growing capabilities include:



  • Accounting, Tax, and Bookkeeping Support
  • Legal Services
  • Outbound and Inbound Call Handling
  • Business Consultation and Corporate Compliance
  • Talent Acquisition and Recruitment
  • Sales Support
  • Receptionist



Such aspects are fundamental in running a business. By allowing HRPA to become a partner and extension of your team, you can shred a significant amount of your time and fixed expenses to dedicate your time and finances to other parts of your growing business.


Managing customer service can be one of the most demanding and time-consuming

aspects of running a business. As your company grows, so do the number of customer

interactions, inquiries, and challenges. Even small businesses can feel overwhelmed by

the constant need to guide customers through basic steps.


That’s where outsourcing becomes a game-changer. By partnering with our virtual

services, you can streamline operations, reduce stress, and focus on what matters most:

growing your business.


Each service we offer is customized to meet your specific needs, whether it's full-time,

part-time, inbound customer support, outbound sales, case management, or more. We

don't view ourselves as simply outsourced support; we see ourselves as An Extension of

Your Business.


Our expert team can handle a wide range of essential tasks such as accounting, audits,

recruitment, legal research, and case management—saving you both time and money.


With cutting-edge technology and top-tier agents (all with C1 & C2 English proficiency), we

deliver exceptional customer experiences. Our expanding services include:


- Administrative, Accounting, Tax, and Bookkeeping Support


- Inbound and Outbound Call Handling


- Business Consultation and Corporate Compliance


- Talent Acquisition and Government Staffing


- Sales Support


- Receptionist Services


- Legal Services – www.thelegalva.com


By integrating our services into your team, you can reduce your fixed costs and free up

valuable time to focus on growing other areas of your business. Let HRPA be your trusted

partner.


Reduce your cost

Hiring a full-time, in-house team comes with significant overhead—salaries, benefits,

office space, and equipment. Virtual services eliminate these expenses by providing the

skilled professionals you need, without the costs associated with maintaining an in-house

staff. You pay only for the services you use, allowing for more flexible budgeting.

Access to Global Talent

Virtual services give you access to a pool of top-tier talent from around the world. This

means you can find experts in any field, regardless of your business location, ensuring that

you get the best support for your needs.

Smart Staffing

At HRPA, we offer a seamless solution for businesses seeking remote virtual agents.

Instead of searching locally or navigating the complexities of remote hiring, companies can

rely on us to handle the entire process.

Our service is designed to benefit organizations by taking care of everything: from

interviewing and training employees to scheduling shifts and overseeing day-to-day

management. We go a step further by managing the agents' time and attendance, so you

never have to worry about tracking hours or ensuring compliance.


Increased Focus on Core Business

Administrative tasks, customer service, accounting, and recruitment can take valuable

time and focus away from your core business activities. Virtual services handle these

essential but time-consuming tasks, freeing you and your team to concentrate on what

matters most.

Currency Money

Hiring HRPA's Virtual Nearshore Services is a smart, cost-effective choice, especially when

operating in the high-cost American market. Many U.S. companies are increasingly turning

to Guatemalan providers like HRPA for outsourcing relationship management services. The

reason is simple: outsourcing to us can save you significantly, as local vendors in the U.S.

typically charge two to three times more. Thanks to the favorable difference in currency

value, businesses can achieve the same quality of service while keeping expenses under

control.

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